Orders are normally processed and sent out within 2-3 business days. Orders will be shipped to the address given at check out. For customers within the EU shipping is included in the price. For customers outside the EU there are three shipping categories, small, medium and large items. Shipping fee depends on what size of dhurrie you order. Shipping fees are as follows:
|Size ||EU ||Outside EU*
|80x140 cm ||Free ||50€
|80x250 cm ||Free ||50€
|120x180 cm ||Free ||80€
|140x200 cm ||Free ||80€
|170x240 cm ||Free
|200x300 cm ||Free
*Other shipping rates applies for orders from HongKong
Estimated shipping time for orders within the EU is 3-7 days. For orders outside EU estimated shipping time is 5-15 days.
We only use shipping methods that are traceable with tracking number. For orders within the EU we us Posten, the Swedish postal service, shipments outside EU are most commonly shipped with FedEx or UPS.
Oyyo are not responsible for Customs / Duties and/or Taxes incurred on orders shipped outside of the EU. All Outside EU Orders will incur additional shipping fees.
Delivery times and out of stock items
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as possible, if your requested dhurrie is in stock it will ship within 2-3 business days. If the dhurrie requested is not in stock we will notify you via email with an approximate date for shipping. Out of stock items will normally be delivery within 4-8 weeks. Large sizes and bespoke items can in some cases take up to 20 weeks depending on size.
Oyyo´s dhurries are individually hand made and hand woven items and as such they are subject to the following variations, which are not considered manufacturing faults:
Size – Being a hand made article, the size can vary by +/- 2-5cm from the size ordered.
Colour – Our dhurries are uniquely made from 100% organic cotton and vivid vegetable dyes. Every effort is made to ensure there is minimal colour variation however some variation can be expected. Avoid direct and continuous exposure to sunlight; there are no dyes that are absolutely constant or impervious to fading and over time any material left in strong sunlight will fade. Turn it around occasionally to equalize wear.
Indigo – All our blue and green colours are made from natural indigo and natural indigo is sensitive to ozone pollution. If the area where you live has high ozone pollution it can affect the blue and green colors and they may fade over time and turn a bit yellowish in tone. The yellow goes away with water wash, the fading of the colour stays. It is hard to estimate the time frame for fading since it depends on the ozone levels and the effect of the ozone will fluctuate with temperature and humidity.
Design & Construction – Minor variations may be evident, which is due to the fact that the dhurrie is handmade.
The Company does not provide a warranty on the product, however manufacturing faults do occur and the product will be replaced if it does fall outside the manufacturing variations as noted above.
Care and wash instructions
Our handmade dhurries are woven with the uppermost quality and will give you decades of happy use if handled with care.
We recommend that you vacuum regularly to prevent dust and crumbs from settling into the roots of the fibers. Remove spills immediately; if liquid, blot with a clean not artificially coloured or bleached cloth by pressing firmly around the spill to absorb as much as possible. If there is any dried residue on the dhurrie, scrub it gently with a soft brush and then vacuum to pick up the loosen residue. We recommend cold-water hand wash over dry cleaning. Only use bleach-free pH neutral liquid detergents and wash in soft water. For hard-to-remove stains and/or larger sized dhurries, professional rug cleaning is recommended. Avoid direct and continuous exposure to sunlight; there are no dyes that are absolutely constant or impervious to fading and over time any material left in strong sunlight will fade. Turn it around occasionally to equalize wear. Store it by rolling and wrapping it in cloth for protection. Place your dhurrie in a dry, well-ventilated area.
Return policy and procedures
We value your satisfaction and we realize that it is sometimes necessary to return items due to size, color or other reasons. Below you can find our return and exchange policy:
Return for full refund: Items may be returned within 15 days upon receipt for a full refund. If you are not satisfied with your purchase, Oyyo will gladly send a Return Merchandise Authorization upon request however, it is the customer's responsibility to arrange for shipment and pay the cost of such shipment. Please be aware that receipt of a full refund expires after 15 days of the customer receiving the item.
Exchange for store credit: Items may be exchanged within 15 days upon receipt. Items exchanged within this time period will be issued a credit for the value of the merchandise and can only be used for online dhurrie exchanges. Items may not be returned or exchanged after this period of 15 days for any reason.
We are sorry but bespoke sized dhurries are not refundable.
Please note that all items must be returned in unused condition. We will not accept returns of used or soiled merchandise. However, we will gladly accept the return of any merchandise that may have been damaged during shipping. To return a damaged item please file your claim within 24 hours of receipt of the item by contacting Oyyo at [email protected] to notify us of the situation.
How to return merchandise
You MUST have a valid Return Authorization Number in order to return any merchandise. You can request a Return Authorization Number via email at [email protected]. After your return authorization has been approved and sent, you may ship the dhurrie back to Oyyo, Brännkyrkagatan 94, 117 26 Stockholm, Sweden. All shipments must be traceable via tracking number. Once we have received your merchandise back in unused condition, we will credit you in the original method of payment which can be verified, in most cases, within 3-5 business days.
Order cancellation policy
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as possible, if your requested dhurrie is in stock it will ship within 2-3 business days. If the dhurrie requested is not in stock we will notify you via email with a approximate shipping date. We understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
If you cancel your order before it has been shipped no extra cost will be issued.
If you cancel your order after it has been shipped, please follow our Refund/Exchange Policy. The cancellation will have to be treated as a Return.
If you can’t find an answer you are looking for please e-mail your question at [email protected]